Service & Support
Clear-Com's support network can help you with the full range of technical issues - from software upgrades to product configuration help. With our teams of technical consultants, online resources, call center and IT management, Clear-Com can address the support needs of our users with timely and knowledgeable assistance.
Standard Warranty Support
Clear-Com offers free Technical Support on products that comply with any original order specification when used under normal conditions and are free from defects in workmanship and materials during the warranty period.
Customer Care Center for all technical support inquiries
The Americas & Asia - Tel: +1.510.337.6600
Hours: 8:00am-5pm Pacific Standard Time
Europe, Middle East & Africa - Tel: +49 40 853 999 700
Hours: 8:00am-12:00 midnight Central European Time
Extended Warranty
You can purchase an extended warranty at any time during the first two years of ownership of the product. The purchase of an extended warranty extends to five years the warranty of any product offered with a standard two-year warranty. The total warranty period will not extend beyond five years.
Note: VGC does not offer warranty extensions on UHF wireless intercom systems, or on any product with a 1-year or 90-day warranty.
Please contact your Regional Sales Manager for more detail about this warranty.
Click here to locate a Sales Contact
Repairs Support
North America, Canada, Mexico, Caribbean & US Military - Tel: +1.510.337.6600
and select option 3 for Repair Inquiries customerservicesUS@vitecgroup.com
Asia Pacific & South America - Tel: +1.510.337.6600
and select option 3 for Repair Inquiries customerservicesAPAC@vitecgroup.com
Europe, Middle East and Africa - Tel: +49 40 853 999 700
TechnicalSupportEMEA@vitecgroup.com
For web-based bookings and repairs in Europe, Middle East and Africa
please click on the following link and have your client name and password ready
EMEA Support
Out of Box Failures Support
Contact Customer Services in your region:
North America, Canada, Mexico, Caribbean & US Military - Tel: +1.510.337.6600
customerservicesUS@vitecgroup.com
Asia Pacific & South America - Tel: +1.510.337.6600
customerservicesAPAC@vitecgroup.com
Europe, Middle East and Africa - Tel: +44 1223 815000
customerservicesEMEA@vitecgroup.com